Caregiving ASSISTANT

Homethrive

I designed an AI conversational assistant for a responsive web and iOS app to help caregivers locate meaningful information and services about various caregiving needs. The goal was to improve the existing AI’s user experience and increase user engagement and adoption by AI by 10%.

DUOS Member experience (MVP)

DUOS

I designed an Open AI resource look-up experience that connects Medicare Advantage beneficiaries to their health insurance benefits, local community resources, and federal programs to help older adults age more independently.

Reward marketplace

Rally Health & United Healthcare

I designed a marketplace where users can exchange their earned reward dollars for different products and services, such as gift cards, merchandise, meals, or credit toward medical health accounts.

DUOS Customer relationship management

DUOS

I designed a CRM system using an existing style guide where the DUOS member services team could manage member relationships with Medicare Advantage members (ages 65+). This design replaced Kustomer, a vendor CRM system.

Biometrics health dashboard

Rally Health

I designed an employee biometric health dashboard, which allowed portal users’ to sign up for biometric testing, view their results and history, and learn more about risk factors related to their test results.

AI recommendation Cards + Dashboard

Rally Health & United Healthcare

I designed a universal card UI and corresponding dashboard for an "MVP" launch of an AI-recommendation engine. This design satisfied product requirements and branding guidelines across two separate employee health portals.